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FAQ's

Product:


Which size should I get?

We suggest choosing the size based on your dog's weight. You can also use our size chart to help you further & give you some examples. It's located above the "Add To Cart" labeled "SIZE CHART" on our product page.

    Do you have XXS or XXXL & larger available?

    At the moment we don't. However we are working on providing smaller & larger sizes in the near future. We suggest you give XS or XXL a go, and if it doesn't fit you can return it.

      Can my cat use this?

      If your cat weighs 5 lbs or less, then yes your cat can use it. Simply select the size by weight (usually XS). Currently, we not have a smaller size. We are working on releasing smaller (& larger) sizes in the near future.

        Is the GraspHarness reflective at night?

        Yes! There is a reflective outline on the GraspHarness™ to ensure your dog is safe & visible at night time.

          Refunds & Returns:

           

          How do I return or exchange an item?

          Returns & exchanges are easy. Simply contact us with your order number. See our full Return Policy for more details.

            What if the product arrives broken or damaged?

            Simply contact us within 7 days from the day you receive it, and we'll send you a free replacement. If outside the 7 days from the delivery date, there will be a $4.99 restock fee.

              Shipping:

               

              What are your shipping options?

              We offer FREE SHIPPING within the US & worldwide. US customers will receive their GraspHarness™ via USPS, Fedex or DHL.

                Where do you ship from?

                It depends on your location. We have multiple fulfillment centers across the glove. If the item you've purchased is out of inventory at your nearest location, it will be shipped from the next closest location.

                  How long will my item take to arrive?